Job Title: Control Room Officer
Job Description: The Control Room Officer job is responsible for managing all control room procedures and supervising security officers to ensure that company procedures are being followed at all times. They will provide guidance and support to other site-based center staff, continuously manage and monitor systems and associated specialist security equipment, and maintain records and reference materials.
This includes Health & Safety records, Incident Forms, and the site occurrence book, ensuring strict compliance with Data Protection Act and associated regulations. The officer will also manage and monitor access control systems, continually manage and monitor/police site systems, and have an intelligent understanding of human behavior, monitoring and surveillance of suspect individuals, logging and reporting incidents in line with site/company policies. The Control Room Officer will also control and prioritize incidents, ensuring all key personnel are kept fully informed and agreed escalation procedures are followed.
Responsibilities:
- Managing all control room procedures in line with the codes of practice
- Supervising Security officers to ensure that company procedures are followed and adhered to at all times
- Support and provide guidance to other site-based center staff
- Continuous management and monitoring of systems and associated specialist security equipment
- Diligent management and maintenance of records/reference materials including Health & Safety records, Incident Forms, and the site occurrence book
- Ensuring strict compliance with Data Protection Act and associated regulations
- Managing and monitoring all access control systems
- Continual management and monitoring/policing of site systems
- Intelligent understanding of human behavior, monitoring, and surveillance of suspect individuals logging and reporting incidents in line with site/company policies
- Controlling and prioritizing incidents ensuring all key personnel is kept fully informed at all times and agreed escalation procedures are followed.
Shift Pattern:
- 12 Hours Day Shift 10:30 am to 10:30 pm & Night Shift 10:30 pm to 10:30 am
- 4 Days On, 4 Days Off
- Performance Based Incentives
- Yearly Bonuses
Qualifications:
- Bachelor’s Degree is preferable
- At least 1-year experience as a Control Room Officer or Assistant Control Room Officer.
- Fluent English is a MUST. British Accent will be preferred
- Excellent organizational skills with the ability to balance competing priorities and workloads
- Excellent written and verbal communication skills
- Adaptable and flexible in approach to work required
- Willingness and ability to work as a member of a team
- Report writing / Presentation skills
- Ability to work unsupervised and take responsibility
- Ability to act decisively and remain calm under pressure
Control Room Duties (Day Shift):
- PARIM (Software) is to be up to date
- Answering the phone in an extremely professional manner
- Re-routing the call where necessary i.e. Sales, Account, HR or Operations.
- Always put them on hold and ask management if they can accept the call, then put it through.
- Have interactions with the officers; generally, improve the quality of the company based on officer’s review
- Change of patrol routes if we win or lose work.
- Maintaining a very good level of customer service, dealing with clients’ queries.
- Making various reports Alarm call outs, Incident reports, observations reports etc.
- Maintain and update company databases.
- Organize a filing system and confidential company documents.
- Monitoring and maintaining office equipment, inventory supplies; orders replacement supplies as needed.
- Creating, updating and maintaining personnel records, financial records and other records and data bases.
- Updating office policies and procedures
- Scheduling company calendar and updating as needed
- Preparing reports
